Privacy Notice

This Privacy Notice outlines L&T Valves’ approach to Privacy to fulfil its obligations under applicable Privacy laws.

This Privacy Notice is published in compliance with the General Data Protection Regulation (EU GDPR), 2018

This Privacy Notice applies to all your Personal Data collected and processed by us, whether in physical or electronic mode.

Please note that this Privacy Notice is applicable to all instances where we play the role of a Data Controller of your Personal Data, when we collect and process Personal Data about you for offering our products or services.

L&T Valves is committed to keeping your Personal Data private. We process any Personal Data we collect from you in accordance with the applicable laws and regulations mentioned and the provisions of this Privacy Notice. Please read the following carefully to understand our views and practices regarding your Personal Data and how we treat it.

Throughout this document, the terms “we”, “us”, “our” & “ours” refer to L&T Valves. And the terms “you”, “your” & “yours” refer to YOU (as the Data Subject).

What Personal Data do we Collect & Process?

Categories of Personal Data that we collect and process are as follows:

  • Business Contact Information
    • Name
    • Email
    • Designation
    • Phone Number
    • Company Name
  • Online Identifiers and other Technical Data (for e.g., IP address, transaction logs, device details) that are collected automatically when you access our sites, send emails to us, etc.

Where do we obtain your Personal Data from?

The Marketing Department collects your personal data via the following channels:

  • Your business cards provided to us during exhibitions/ conferences/ meetings.
  • Contact details shared with us as a part of our proposal / sales process.
  • Information you share with us prior to downloading information from our various social media handles and our website.
  • The Personal Data collected automatically and in the background by us when you use our website and application(s).
  • We may also receive Personal Data about you from third parties and publicly available sources of information.

How do we use your Personal Data?

The Marketing Department uses your Personal Data for the following purposes:

  • To communicate L&T Valves' services and promotions
  • To conduct Marketing campaigns
  • For Internal MIS purposes
  • To conduct any product surveys so as to improve and enhance our products

Lawful Basis of processing your Personal Data

We process your Personal Data by relying on one or more of the following lawful basis:

  • You have explicitly agreed to/consented to us processing your Personal Data for sending you our sales/marketing collateral and information
  • Contacting you for making a sale
  • Sending you some form of appreciation for being our Customer

Where our processing is based on your consent, you may withdraw your consent by contacting us with a written request. Our contact details are specified below in the ‘Contact Us’ section. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. Upon your agreement to the same, your request for withdrawal will be processed.

When do we share your Personal Data with third parties?

The Marketing Department does not share your Personal Data with any external parties except when required to do so by Law.

We may also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process; protect the safety of any person; address fraud, security, or technical issues; or protect our rights or the rights of those who use our products & services.

We disclose your Personal Data to the following additional entities:

  • Other group companies
  • law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors and any party appointed or requested by applicable regulators to carry out investigations or audits of our activities
  • statutory and regulatory bodies, authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
  • Internal departments who need to use the data for fulfilling other requirements like delivery of product, post-sale activities, Voice of Customer activities.

Cross-border data transfer

Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Notice.

Any personal data that we transfer will be protected in accordance with this Privacy Notice as well as with adequate protections in place in compliance with applicable laws and regulations.

Use of Cookies and other Tracking Mechanisms

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about your actions to the owners of the website.

Most web browsers allow you some control of cookies through browser settings.

Outlined below are the categories of cookies along with a description of what they are used for.

  • Strictly Necessary Cookies - These cookies are needed to run our website, to keep it secure and to comply with regulations that apply to us.
  • Functional Cookies – We may use functional cookies on our website. These cookies allow us to remember information you enter or choices you make (such as your username, language, or your region) and provide you with enhanced, more personalised features.
  • Performance/Analytics Cookies – We may use performance/analytics cookies on our website. These cookies collect information about how visitors use our website and services, including which pages visitors go to most often and if they receive error messages from certain pages. It is used to improve how our website functions and performs.
  • Marketing Cookies – We may use marketing cookies on our website. These cookies help us decide which of our products, services and offers may be relevant for you. We may use this data to tailor the marketing and ads you see on our own and other website and mobile apps, including social media. For instance, you may see our ads on other sites after you have been to our website.
  • We may use cookies and other tracking mechanisms on our website and other digital properties to collect data about you.
  • We may also use trackers (such as web beacons, tags, pixels) on our website and other digital properties to collect data about you.

How do we secure your Personal Data?

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We ensure that the third parties who provide services to us under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies.

How long do we keep your Personal Data?

We keep the Personal Data we collect about you for as long as it is required for the purposes set out in this Privacy Notice and for legal or regulatory reasons. We take reasonable steps to delete or permanently de-identify your Personal Data that is no longer needed.

Children’s Privacy

We do not knowingly collect Personal Data from children. If you are a parent or guardian and aware that your Child has provided us with Personal Data, please contact us using the details in the ‘Contact us’ section of this notice.

Links to other Websites

Our website may contain links to websites of other organizations. This privacy notice does not cover how those organizations process your Personal Data. We encourage you to read the privacy notices on the other websites you visit.

Contact Us

For any further queries and complaints related to privacy, or exercising your rights, you could reach us at:

Contact Email

Notification of changes

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Notice in future will be posted on this page.


Your Privacy rights

If you are an EU resident, under the GDPR, you have the following rights and we commit to provide you with the same:

  • Right of Access: You have the right to get access to your Personal Data that is with us along with other supporting information.
  • Right to Rectification: You have the right to ask us to rectify your Personal Data that is with us that you think is inaccurate. You also have the right to ask us to complete your Personal Data that you think is incomplete.
  • Right to Erasure : You have the right to ask us to erase your Personal Data that is with us under certain circumstances.
  • Right to Restriction of Processing: You have the right to ask us to restrict the processing of your Personal Data under certain circumstances.
  • Right to Data Portability: You have the right to ask that we transfer the Personal Data you gave us to another organisation, or to you, under certain circumstances.
  • Right to Object: You have the right to object to the processing of your Personal Data under certain circumstances.
  • Right to not be subjected to Automated individual decision-making, including profiling
  • Right to lodge a complaint with the Supervisory Authority: You have the right to lodge a complaint with a supervisory authority.

If you wish to make a request to exercise any of your rights, you can contact us using the details in the ‘Contact us’ section of this notice.